Privacy Policy

Privacy Policy

The Drone Hangar
Office Address: The Drone Hangar, Cairns Road, Colchester, CO2 8UZ
***PLEASE NOTE THIS IS NOT OUR ADDRESS FOR RETURN ITEMS***
Telephone: 01206 688990
Email us - Sales@thedronehangar.co.uk

Introduction

At The Drone Hangar, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or interact with us. We are compliant with the UK General Data Protection Regulation (UK GDPR) and related privacy laws.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address.
  • Technical Data: IP address, browser type, and version, time zone settings, operating system, and platform.
  • Transaction Data: Details about payments and purchases you make with us.
  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and improve our products and services.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To process transactions and manage orders.
  • To comply with legal obligations.
  • To personalise your website experience and deliver relevant content and offers.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide consent for us to process your data.
  • Contractual Necessity: To perform a contract with you or take steps at your request prior to entering into a contract.
  • Legal Obligation: Where we are required by law to process your data.
  • Legitimate Interest: To improve our services and protect our business.

4. Data Sharing

We do not share your personal data with third parties except:

  • When necessary to provide services, such as with payment processors and delivery partners.
  • When required by law or to enforce our legal rights.
  • With your consent.

5. Data Security

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, or destruction.

6. Data Retention

We will retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, we will securely delete or anonymise your data.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can ask us to limit the processing of your personal data.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data where we rely on legitimate interest.

To exercise any of these rights, please contact us at Sales@thedronehangar.co.uk

8. Cookies

Our website uses cookies to enhance your experience and gather information about your usage. You can manage or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our services. Any changes will be posted on this page, and we recommend checking it regularly.